Remote Filming

Remote Filming

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Job Title
Remote Technical Support Engineer
Vacancies
2
Salary
25,000 Monthly
Office time
Full time, part time and freelance positions available
Location
Anywhere
Job Type
Permanent Remote
Deadline
10 January, 2022

Company Description

Remote Filming is a Software as a Service (SaaS) development company focused on Streaming film and TV shoots. The underlying technology of Remote Filming makes the delivery, maintenance and tech support easier for both film technicians and viewers / end users.

The Remote Filming team strongly believe ‘good for the business’ should also means ‘good for the customers’.

Skills
  • tech support
  • customer service

So If You Are Someone Who Has

 

We need 2 Remote Technical Support Engineers. You can be based anywhere in the world as the work is done remotely. The main tasks of the role are to both install and operate our Remote Filming live streaming system. This includes walking clients through the streaming app after the install and then being available throughout shoots to provide technical support for them. This also includes providing tech support for viewers who may need assistance. 

 

Full training will be given.

Job Responsibilities

General abilities 

 

  • Keep online files organised
  • Maintain routine back ups
  • Archive Project information
  • Keep contact database organised and up-to-date.
  • Good knowledge of codecs, LUTs and colour space
  • Good knowledge of Frame rates, file formats and aspect ratios
  • Good communication skills
  • Problem solving skills
  • Knowledge of the post work flows
  • History of providing technical support

 

Ideal qualities:

 

  • Self-motivated
  • Personable
  • Organised
  • Excellent communicator
  • Able to multi-task
  • Eye for detail
  • A team player
  • Problem solver
  • Calm under pressure