Description

We need 2 Remote Technical Support Engineers. You can be based anywhere in the world as the work is done remotely. The main tasks of the role are to both install and operate our Remote Filming live streaming system. This includes walking clients through the streaming app after the install and then being available throughout shoots to provide technical support for them. This also includes providing tech support for viewers who may need assistance. 

Full training will be given.

General abilities 

• Keep online files organised
• Maintain routine back ups
• Archive Project information
• Keep contact database organised and up-to-date.
• Good knowledge of codecs, LUTs and colour space
• Good knowledge of Frame rates, file formats and aspect ratios
• Good communication skills
• Problem solving skills
• Knowledge of the post work flows
• History of providing technical support

Ideal qualities:

• Self-motivated
• Personable
• Organised
• Excellent communicator
• Able to multi-task
• Eye for detail
• A team player
• Problem solver
• Calm under pressure