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Getting Started

9

Overview Video
Quick Start to Remote Filming
Preparing Computer for Install
Quick Start to Viewer Portal
Quick Start to Manager Dashboard
Multiple Cameras
Witness Cameras
Stills Shoots
Multiple Cameras with Single Stream

Supported Hardware

6

Computer Hardware Requirements
Supported Capture Cards
Capture Card Drivers
Connecting via Thunderbolt 2 & 3
Connecting via USB 3.0 or USB C
Connecting via PCIe

Remote Filming App

7

Resolutions
Software Install Service
Setting the correct framerates
How to install
Remote Filming Setup
Interlaced cameras
Multiple Cameras all in same portal

Network Connection

7

Connection Types
Run a Speed Test
Network Requirements
Different results on devices
Slow Internet Speed
Factors that may impact speed
TCP and UDP packets

Shoot Admin

6

Client Branding
Sub Domain
Inviting a Viewer to a Portal
Sharing the stream
Security options
Remove a Viewer from a Portal

Viewer Portal

7

Viewer Portal User Interface
How to Login
Turning cameras off in Viewer Portal
Framelines, Overlays & FX
Viewer User Interface
Chat Function
See list of Viewers

F.A.Q.

6

Install the app before the shoot
How many people can log view
Are there additional charges
Security
Can we do a test for client
Will my client be able to view

Troubleshooting

7

Dropping Frames
Black screen in viewer
How to Reset PRAM or NVRAM
Setting Permissions for Apple M1
Network Issues
No Audio
App doesn’t connect to the Room

Further Support

7

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Support Tickets
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24/7 Technical Support in China
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Further Support

Further Support

24/7 Technical Helpline
Contact Us
Make a booking
Support Tickets
Sales Support
24/7 Technical Support in China
Our 100% Money Back Guarantee

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