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Getting Started

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Overview Video
Quick Start to Remote Filming
Preparing Computer for Install
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Multiple Cameras
Witness Cameras
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Multiple Cameras with Single Stream

Supported Hardware

6

Computer Hardware Requirements
Supported Capture Cards
Capture Card Drivers
Connecting via Thunderbolt 2 & 3
Connecting via USB 3.0 or USB C
Connecting via PCIe

Remote Filming App

7

Resolutions
Software Install Service
Setting the correct framerates
How to install
Remote Filming Setup
Interlaced cameras
Multiple Cameras all in same portal

Network Connection

7

Connection Types
Run a Speed Test
Network Requirements
Different results on devices
Slow Internet Speed
Factors that may impact speed
TCP and UDP packets

Shoot Admin

6

Client Branding
Sub Domain
Inviting a Viewer to a Portal
Sharing the stream
Security options
Remove a Viewer from a Portal

Viewer Portal

7

Viewer Portal User Interface
How to Login
Turning cameras off in Viewer Portal
Framelines, Overlays & FX
Viewer User Interface
Chat Function
See list of Viewers

F.A.Q.

6

Install the app before the shoot
How many people can log view
Are there additional charges
Security
Can we do a test for client
Will my client be able to view

Troubleshooting

7

Dropping Frames
Black screen in viewer
How to Reset PRAM or NVRAM
Setting Permissions for Apple M1
Network Issues
No Audio
App doesn’t connect to the Room

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Turning cameras off in Viewer Portal

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